ADT UK Reviews
(Rated by 2363 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.3
Base on 15 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.8
- Shipping & Delivery4.6
- Return Policy4.8
- Customer Service4.6
- Good Value4.6
Recent Customer Reviews (15)
Margaret Burgett
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Jessika Frei
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Delmer Lewis
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Sophia Kappel
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Leo Wilkins
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Phillipa Barrette
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William Michaud
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Garland Beaulieu
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Benjamin Puckett
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Chloe Hanger
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ADT UK Pricing
Equipment Cost
from £199
Installation Cost
from £169
Monthly Fee
from £35.99
Total cost
up to £938
Payment Methods
Accepted Payment Options:
Prices for items on Adt.co.uk vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For ADT UK credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
ADT UK Pros & Cons
Pros
1
24/7 Professional Monitoring: ADT offers continuous monitoring of your home security system, ensuring immediate action in case of an alarm trigger.
2
All-Inclusive Service and Maintenance Plan: This plan includes 24-hour support, 24-hour service engineer callout, unlimited technical support, daily system checks, and a lifetime guarantee for all equipment.
3
Customizable Packages: ADT provides three packages (Secure Home, Smart Home, and Video and Smart Home) tailored to different needs and budgets.
4
Professional Installation: Expert installation by NSI-accredited engineers ensures the system is set up correctly and meets safety standards.
5
Remote Connectivity: You can monitor your home from anywhere in the world using the ADT app.
6
Advanced Video Analytics: The system captures up to 3,000 clips per month on video doorbell devices and provides constant video recording on external cameras.
7
Industry Accreditations: ADT holds various accreditations, including NSI, BSIA, and Cyber Essentials, ensuring high professional standards.
CONS
1
Customer Service Issues: Many customers have reported poor customer service, including missed appointments and unreturned calls.
2
High Price Level: Consumers have noted that the price level of ADT is high compared to other security services.
3
Reliability Concerns: There have been instances where the system has not worked as expected, leading to frustration and dissatisfaction.
4
Contract Terms: ADT requires a 36-month contract, which cannot be cancelled without paying off the full subscription fees.
ADT UK Features and Benefits
Features
24/7 Alarm Monitoring
Every time an ADT alarm is triggered, a signal is sent to the Alarm Monitoring Centre, which is manned around the clock, ensuring continuous monitoring and immediate action in case of an alarm trigger.
Customizable Packages
Offers three packages (Secure Home, Smart Home, and Video and Smart Home) at different price ranges, tailored to different needs and budgets. Each includes 1 touchscreen panel, 24/7 alarm monitoring, 3 sensors, and professional installation.
Professional Installation
Expert installation by NSI-accredited engineers included in all packages, ensuring the system is set up correctly, meets safety standards, and prevents compromise or insurance invalidation from DIY installation.
Remote Connectivity
Allows you to monitor your home from anywhere in the world using the ADT app.
Advanced Video Analytics
Captures up to 3,000 clips per month per account on video doorbell devices and provides constant video recording on external cameras.
All-Inclusive Service and Maintenance Plan
Includes 24-hour support from ADT Customer Support Centre, 24-hour Service Engineer callout, unlimited access to 24/7 technical support service, daily system checks, and lifetime guarantee for all equipment.
Years of Experience
Over 147 years’ experience securing homes and businesses, serving as a natural deterrent to burglars.
Industry Accreditations
Holds NSI, BSIA, and Cyber Essentials accreditations, meeting strict international standards and ensuring high professional standards as a trusted name in home security.